TERMS AND CONDITIONS

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TERMS AND CONDITIONS

CONDITIONS OF SALE:

This order outlines the essential terms of our agreement, to be considered alongside the terms on the Rhino Expandable Security Doors website: https://rhinoexpand.co.za/. No other commitments, representations, or agreements exist beyond what’s outlined here and on our website.

The agreement is deemed accepted upon any payment made toward a provided quote.

PAYMENT AND INSTALLATION:

Full payment is due upon the customer’s acceptance of the order. The Customer must use the order number as reference and send the proof of payment to: sales@rhinoexpand.co.za. Production starts upon receiving full payment. Installation will take place within 3-5 working days. Please note that during peak periods such as holidays, this timeline may extend to 5-7 working days. The office will contact the client to arrange a date and time for installation to take place.

PRODUCTS, WARRANTIES AND MAINTENANCE:

Warrantees are contingent on regular maintenance by the customer, excluding fair wear and tear. Rust is a natural occurrence for steel; neglect accelerates it, voiding the warrantee. Products within 5km of water (Water, sea, river, vlei, wetland) must be washed twice monthly; those over 5km, once.

One claim per product is allowed. Post-installation damage and rust aren’t covered. Regular maintenance is crucial, with the supplier inspecting for compliance. Please note: A product warranty becomes invalid if regular cleaning and maintenance of your Rhino Door’s product is not carried out as per the manufacturer’s instructions.

GENERAL CARE GUIDELINES

For optimal cleaning, utilise a high-quality (salt-free) car wash liquid, diluted as directed by the manufacturer, combined with water. Gently apply this solution using a soft cotton cloth to cover the entire unit. Avoid harsh substances like abrasive or solvent-based cleaners (e.g., scouring agents, dishwashing liquids, thinners), as they can compromise the product’s longevity.

To access difficult spots, consider a soft nylon bristle brush, such as a dishwashing brush. For the finishing touch, dry the unit using a soft cotton cloth or chamois.

GENERAL LUBRICATION GUIDELINES

Not Applicable to Fixed Burglar Bars.

Rhino Expandable Security Doors’ lubricating spray (available for purchase). Apply this spray to all moving parts, with special attention to hinge points within the channel sections and top tracks.

Before use, shake the lubricating spray can well. Apply it to a clean cotton cloth, wiping the entire unit, or directly spray from approximately 20cm away. Wipe off excess residue. This process creates a safeguarding layer against moisture and airborne pollutants.

If the unit has remained idle for an extended period, and stiffness hinders operation, a second application might be necessary.

CAUTION: Prior to use, thoroughly review the warnings on the Rhino Doors Lubricating Spray label. The product is highly flammable, should not be ingested, and may cause irritation to the eyes and skin.

INDEMNITY:

Rhino Expandable Security Doors assumes no responsibility for any incurred damages, including but not limited to water pipes, electrical wiring, tiles, plaster, or cornices, resulting from product installation. The Customer must identify electrical, plumbing, or water hazards during installation. Neglecting to do so is at the Customer’s own risk. Clients are informed to provide an appropriate fire escape in safeguarded spaces.

THE FOLLOWING PRODUCTS HAVE THE RELEVANT APPLICABLE WARRENTEE’S:

RHINO SUPREME RANGE:

This product range is backed by a 5-year warrantee for its locks and moving components. The warrantee is contingent upon proper maintenance and service, as outlined in our product warranties and maintenance guidelines.

For installations on the interior, this range carries a 3-year corrosion-resistant warrantee. However, if positioned outdoors, the corrosion-resistant warrantee is reduced to 1 year upon inspection. In cases where products are installed within a 5km radius of water bodies like seas, rivers, or wetlands, we recommend not only powder coating but also considering our electroplating service for extended corrosion resistance. Please note that electroplating incurs an additional cost.

RHINO ULTIMATE RANGE:

RHINO MASTER RANGE:

RHINO CLASSIC RANGE:

RHINO BURGLAR BAR RANGE:

This products range has a 3-year warranty. Note: It’s a fixed fixture that cannot be moved. Essential to understand for proper usage. The warrantee is contingent upon proper maintenance and service, as outlined in our product warranties and maintenance guidelines.

RHINO SWING GATE RANGE:

WARRANTY BECOMES VOID UNDER THESE CONDITIONS:

Defects arising from fair wear and tear or deliberate damage due to negligence, tampering, unusual operating conditions, failure to adhere to usage instructions (whether verbal or written), or improper use. Defects stemming from damage caused by installations, modifications, or repairs executed by individuals not approved by Rhino Expandable Security Doors. Absence of regular cleaning and maintenance in accordance with our product care instructions. Please note: A product warranty becomes invalid if regular cleaning and maintenance of your Rhino Door’s product is not carried out as per the manufacturer’s instructions.

Product must be installed, altered, and repaired exclusively by Rhino Expandable Security Doors’ authorised installers for proper functionality and safety

TERMS AND CONDITIONS